How do we build remarkable teams, the kind that are more than the sum of their parts? Daniel Coyle answers that question in his latest book, The Culture Code: The Secrets of Highly Successful Groups.
After talking to some of the greatest teams, such as the Navy Seals, IDEO, the San Antonio Spurs, and Pixar, Dan found a replicable pattern of three behaviors shared by these dynamic cultures. They each actively work to (1) Build Safety, (2) Share Vulnerability and (3) Establish Purpose. Dan shares how our teams can do this, too.
Dan is also the author of The Talent Code, The Little Book of Talent, The Secret Race, and Hardball: A Season in the Projects. In this interview we discuss:
- Why certain groups add up to way more than the sum of their parts
- What kindergartners can teach us about group performance
- How status management undermines group performance
- How culture is something we do, not something we are
- Why culture is about moving together toward a common goal
- The three key skills of group performance – vulnerability, safety, and purpose
- How bad apples chip away at psychological safety and derail groups
- Why we need to be intolerant of brilliant jerks
- The outsized impact of warmth as a counter to negativity
- Key indicators of high-performing groups, like rapid speech, light physical touch, laughter, and high energy, which indicated safety and connection
- The incredible value of collective intelligence in groups as they share information, problem solve, and connect the dots
- Why belonging cues are so powerful for group performance
- How great coaches, like Gregg Popovich, exude curiosity and care for their teams
- The role emotional control can play in supporting team members
- How Navy Seals use the vulnerability loop to amplify team safety and boost performance
- How an after-action review – a discussion of what went right, what went wrong, and what will happen next time — helps teams improve performance
- The value of warm candor – telling a hard truth but emphasizing connection – over brutal honesty
- Why cheesy catch phrases can be stronger indicators of group performance than we might think
- Why we should focus on the first five seconds when we interact with someone for the first time, especially when it comes to our energy level, eye contact, facial expressions, and engagement
- How asking our team members about one thing we should keep on doing and one thing we should stop doing can help us get better at what we do
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The Captain Class by Sam Walker
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